How we change what others think, feel, believe and do
According to Masaaki Imai, the author of 'Gemba Kaizen':
"Gemba in Japanese means the place where all activities are actually taking place; in other words, the place where value is added. In case of the manufacturing industry, gemba is the shop-floor; for the hotel industry, it is the place where the food is actually being cooked; and in case of the service industry; it is everywhere. Gemba is thus the most precious place for the management."
He thus exhorts managers to 'go to the Gemba'. Gemba also gets used as a prefix for things that happen on the shop floor. Imai describes Gemba Kaizen, continuous improvement on the shop floor, thus:
key is to be inquisitive. If I, as a manager, notice a leak in one of the
machines I must be able to track down the problem. I must know that the
leak is because of a gap, that the gap has been caused by the vibrating
action of the machine. And that the vibration has caused two specific
screws to loosen and cause the gap. The solution could be in tightening
those two screws every morning before the machine is started. Thus,
avoiding the possibility of a leak."
Another Gemba is the 'Gemba-Cho' is a 'working foreman', a kind of
on-the-job teacher, whose job is to both do a job and also train other
people in the job.
Another Gemba is the 'Gemba-Cho' is a 'working foreman', a kind of on-the-job teacher, whose job is to both do a job and also train other people in the job.
And the big