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The Quality Encyclopedia

This is a growing glossary / encyclopedia of improvement and quality knowledge, with particular focus on (and diagrams for) improvement tools. Anything wrong or missing? Please TELL US what to change. To find words in this index, scroll down, use Ctrl-F or click your browser's find icon, or click the start letter here to jump to the alphabetic section start:

0-9  A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

0-9

3 Es of processes
3 Ks of the conventional workplace
3 Ms of work
3 Ps of business
3 Ss of complex business
4 As of Agile working
4 Cs of marketing
4 Ms of causes
4 Ps of causes
4 Ps of marketing
5 Cs of the workplace
5 Ss of the workplace
5 Whys of root cause analysis
5 Zs of process control
6 Ms of causes
7 deadly diseases (Deming)
7 Management and planning tools
7 Product planning tools
7 Ss of business (McKinsey)
7 stages improvement process
7 QC tools
7 wastes (mudas)
8 obstacles (Deming)
8 wastes
14 points for management (Deming)
80/20 rule

A

A-0 diagram
A-Plant
A0 diagram
ABC Analysis
ABC
ABM
Abraham Maslow
Acceptable Quality Level (AQL)
Acceptance
Acceptance sampling
Acceptance testing
Accuracy
Action Learning
Activity Based Costing (ABC)
Activity Based Management (ABM)
Activity Network
Aesthetic function
Affinity Diagram
Altschuller, Genrich
Analytical Criteria Method
Andon board
Advanced Product Quality Planning (APQP)
APQP
AQL
Area Graph
Armand Feigenbaum
Artisan Process
Assignable causes
Assured Quality Level
Attribute Data
Automated Process
Average
Average Incoming Quality
Average Outgoing Quality

B

Balanced Scorecard
Bar Chart
Basic function
BAU
BBS
BCP
Behavior-Over-Time Graph
Be-Know-Do Grid
Bell curve
Best Practice
BIA
Black Belt
Black Noise
Block Diagram
Brainstorming
BRM
BSC
Bubble Sort
Business As Usual (BAU)
Business Continuity Planning (BCP)
Business Fundamentals
Business Impact Analysis (BIA)
Business Risk Management (BRM)

C

CAP
CAPA
Capability
CAR
Catchball
Causal Loop Diagram
Cause-Effect Diagram
C-card
CEDAC
CEFFA

Centering
Central limit theorem
Central tendency
Chaku Chaku
Champion
Change Acceleration Process (CAP)
Change Management
Checklist
Check-up Confirmation Check Sheet
Check Sheet
Chronocyclegraph
Chumbo Chart
Closed questions
C-Matrix
Coefficient of correlation
Common causes of variation
Concentration Diagram
CONQ
Consumer's Risk
Context diagram
Contingency planning
Continuous improvement
Contradictions
Control Chart
Controllable factors
Control limit
Conveyance card
COPIS
COQ
CONQ
COPQ
Corrective action
Corrective Action Report (CAR)
Correlation Table
Correlation
Correlation coefficient
Cost of Non-Quality (CONQ)
Cost of Poor Quality (COPQ)
Cost of Quality (COQ)
CPM
Creative problem solving (CPS)
Critical path
Critical Path Method (CPM)
Critical to Customer (CTC)
Critical to Quality (CTQ)
CRM
Crosby, Philip
CSSBB
CTC
CTQ
CTQ Tree
Customer
Customer Relationship Management (CRM)

D

Data Collection Sheet
Data Flow Diagram
Data Types
Date Types
Datsu Chaku
DBR
DCQE
Decision Tree
Defect
Defects Per Million Opportunities (DPMO)
Defects Per Unit (DPU)
Defective
Defective Parts Per Million
Defective Cause Check Sheet
Defective Item Check Sheet
Defect Location Check Sheet
Delphi Method
Deming, W. Edwards
Deming Cycle
Deming Wheel
Design factors
Design for ...
Design for Assembly (DFA)
Design for Manufacturability (DFM)
Design for Six Sigma (DFSS)
Design of Experiments
Design Verification, Production and Process Validation (DVPPV)
DFA
DFM
DFSS
DFX
Disaster Recovery (DR)
Discrete Data
Dispersion
DOE
Dot Plot
DPMO
DPO
DPPM
DPU
DR
Drum-Buffer-Rope (DBR)
DVPPV

E

Economic Value Added
Efficiency
Effectiveness
EMEA
Empowerment
Entitlement
Entity Chart
Entity-Relationship Diagram
Entry Criteria
ETVX
EVA
Executive champion
Exit Criteria

F

Facilitation
Fact Table
Fagan inspections
Failure Mode and Effects Analysis
Failure Mode, Effects and Criticality Analysis
FAST
Fault Tree Analysis
FCE
Feigenbaum, Armand
FIFO
Finite State Diagram
First In, First Out (FIFO)
First seven tools
First Time Yield (FTY)
FISH
Fishbone diagram
Five whys
Five Z Accreditation
Float
Flow Process Chart
Flowchart
FMEA
Focus group
Fool-proofing
Force-Field Diagram
Frequency Polygon
Frequently Committed Error (FCE)
FTA
FTY
Full Analytical Criteria Method
Function Analysis System Technique

G

Gantt Chart
Gage R&R
Gaussian distribution
Gemba
Genichi Taguchi
Glyph
Good Practice
GPRI
Green Belt

H

Hanedashi
Harm
Harry, Mikel
Heijunka
Histogram
Homer Sarasohn
House of Quality
How-How Diagram
Hoshin Planning
Hoshin Kanri

I

I-Plant
ICOM
Ideality
Idealized Design
IDEF0
Implementation planning
Input
Informative inspection
Inspection
International Standards Organization
ISO
ISO9000
Issue Statement
Interrelationship Digraph
Ishikawa Diagram
Is-Is Not Analysis

J

Jidoka
Jiro Kawakita
Jishu Hazen
JIT
Joseph Juran
Juran, Joseph
Judgement inspection
Just In Time

K

Kanban
Kawakita Jiro
Kaikaku
Kaizen
KC
Kiken
Kitanai
Kitsui
KJ
Knowledge Continuity (KC)

L

Last In, First Out (LIFO)
Lateral thinking
Lean systems
Learning Organization
LEMR
Less Effort More Results
Leveling
Lifecycle decomposition
LIFO
Limiting Quality (LQ)
Line Graph
L-Matrix
Load balancing
Location Plot
Loss Function
Lot Tolerance Percent Defective (LTPD)
LQ
LTPD

M

Machine changeover
Marketing mix
Maslow, Abraham
Maslow's Hierarchy
Master Black Belt
Material card
Matrix Data Analysis Chart
Matrix Diagram
McKinsey's '7S' framework
MDAC
Mean
Median
MGP
Mikel Harry
Mind Map
Mission statement
Mistake-proofing
Mode
Moonshine
Motivation
Move card
Muda
Multi-Generational Plan (MGP)
Mura
Muri

N

Neuro-Linguistic Programming
NF
NGT
Nichijo Kanri
NLP
Noise Factors
Nominal Group Technique
Normal distribution

O

OMED
Open questions
Operations Process
Outcome
Output

P

Paired Comparison
Paired Pareto Chart
Pareto Analysis
Pareto Chart
Pareto curve
Pareto Principle
Pareto Pyramid
Pareto, Vilfredo
Participative Management
P-card
PDCA
PDPC
PDSA
PERT Chart
PFMEA
Pie Chart
Poka Yoke
Population
PPR
Precision
Preventive action
Principal Component Analysis
Prioritization Matrix
PONQ
Price of Non-Quality (PONQ)
Process
Process Capability Index
Process Capability
Process Decision Program Chart
Process Distribution Check Sheet
Process improvement
Process Management
Process Maturity Types
Process Ownership
Production card
Producer's Risk
Profound knowledge (Deming)
Programmed Evaluation and Review Technique (PERT)
Project Management
Project Process
Project Progress Rate

Q

Quality
Quality Assurance
Quality Control
QFD
Quality Function Deployment
Quality Loss Function
Quality Management
Quality Management System
Quality Maturity
Quick changeover
QMS
Queues
Queuing theory

R

Radar Chart
RAM
Range
Rapid changeover
Reengineering
Regression line
Rejectable Quality Level (RQL)
Relations Diagram
Requirements
Resource Allocation Matrix
Risk Exposure
Risk identification
Risk monitoring
Risk reduction
Risk management
Risk Priority Number (RPN)
Risk Matrix
Risk Reduction Leverage
Root cause analysis
Rolled Through Yield (RTY)
RPN
RQL
RTY
Run Chart

S

S-DBR
SADT
Sampling
Sarasohn, Homer
Scatter Diagram
Scattergram
Scatterplot
Second seven tools
Shewart Cycle
Shitsuke
SIPOC
Secondary function
Seiketsu
Seiri
Seiso
Seiton
Shingo, Shigeo
Signal card
Simplified Drum-Buffer-Rope (S-DBR)
Six Sigma
Slack time
SMART Objectives
SMED
Source inspection
SPC
Special causes of variation
Specification
Spider Diagram
Spread
Stakeholder theory
Standard deviation
State Transition Diagram
Statistical Process Control
Stem and Leaf Plot
Strategy
String Diagram
Structured Analysis and Design Technique
Sturgess rule
Supplier
Supplier card
Surveys
SWOT Analysis
Synectics
System
System of Profound knowledge (Deming)
Systematic Diagram

T

T-Plant
Taguchi, Genichi
Takt time
Tally Chart
Target Control Factors
TCF
Teams
Theory of Constraints (TOC)
Timeliness
T-Matrix
TOC
Topological Movement Chart
TOPS-8D
Total Productive Maintenance
Total Quality Control (TQC)
Total Quality Management (TQM)
TPM
TQC
TQM
Travel Chart
Traveling Check Sheet
Tree Diagram
Trimming
Trivial many
TRIZ
Type I Error
Type II Error
Types of Data

U

UAT
Unified Modeling Language
UML
Use function
User Acceptance Testing (UAT)
Unacceptable Quality Level (UQL)
UQL

V

V-Plant
VA
Value
Value-Added
Value Analysis
Value-Based Management (VBM)
Value Delivery Systems
Variable Data
VDS
VE
Value Engineering
Value Management
Variation
Variability Control Factors (VDF)
VBM
VCF
Vilfredo Pareto
Visual control
Vital few
VM
Voice of the Customer (VOC)
Voting

W

WBS
Why-Why Diagram
Withdrawal card
Work Breakdown Structure (WBS)
Work Sampling Check Sheet

X

X-Matrix

Y

Yield
Y-Matrix

Z

Z-Chart
Zenbara

 

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