The Psychology of Quality and More

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Broadly speaking, capability is the ability to reach a certain level of performance. This includes the capability of processes, people and IT in the whole system of performance and delivery.

If you promise what customers want, but do not have the capability to deliver it, then you are planning to fail. It is a major part of the quality job to ensure that the organization has the capability to meet its goals. For most quality folks, this has a process focus, but as processes cannot be separated from the people and other systems, it should be a collaborative effort with HR, IT and so on.

Process capability around a numerically measurable process has a more precise definition and in SPC, the Capability Index, Cpk is a process measure of the spread of performance measures in comparison with given performance limits. Cmk is Machine Capability or Short-term Capability.

See also:

Process capability, Process capability index

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