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A Toolbook for Quality Improvement and Problem Solving (contents)


Books can be viewed as tools, as their knowledge can be learned and applied to the work environment. The problem in choosing books is sometimes in knowing which books to read. In order to make this bibliography more of a toolkit, the titles are briefly annotated with a bias towards their 'tool' content.
There is a deliberate bias towards books, rather than papers, as these tend to be more accessible. The few papers referenced occurs where no book on the tool was known. The books are a mixture of UK and USA publications.



[Ackerman 87]
Roger B. Ackerman, Roberta J. Coleman, Elias Leger and John C. MacDorman, Process Quality, Management and Improvement Guidelines, AT&T, 1987
The AT&T book on quality improvement, giving details of their improvement process, plus descriptions of a number of tools.


[Adair 86]
John Adair, Effective Teambuilding, Pan, London, 1986
A clear book about making teams work, including discussion of various role types found in groups.


[Adams 74]
James L. Adams, Conceptual Blockbusting, A Guide to Better Ideas, W. H. Freeman and Co., San Francisco, 1974
An original book, describing various approaches to creating new ideas.


[Argyle 83]
Michael Argyle, The Psychology of Interpersonal Behaviour, Penguin, London, 1983
An academic but readable book on the basics of how people and groups interrelate.


[Asaka 90]
Tetsuichi Asaka and Kazuo Ozeki (eds), Handbook of Quality Tools, Productivity Press, Cambridge, MA, 1990
Detailed descriptions of how to use the first seven and five of the second seven tools, plus examples and discussions on general quality improvement.


[Barra 83]
Ralph Barra, Putting Quality Circles to Work, McGraw-Hill, NY, 1983
A broad description of quality circles, including an appendix with brief descriptions of a number of tools.


[Basili 88]
Victor R. Basili and H. Dieter Rombach, The TAME Project, IEEE Transactions on Software Engineering, Vol. 14, No. 6, June 1988, pp. 758-753.
Discusses an approach to improvement that includes the 'goal-question-metric paradigm' as a method of determining measures through questioning objectives.


[Belbin 81]
R. Meredith Belbin, Management Teams, Why They Succeed or Fail, Butterworth-Heinemann, Oxford, 1981
A classic study, identifying different personality types how they afffect a team's performance.


[Boehm 90]
Barry Boehm, Software Risk Management, IEEE Computer Society Press, 1990
A comprehensive collection of papers on risk management put together into an overall framework. Although aimed at software projects, much is applicable in many other situations.


[Brassard 89]
Michael Brassard, The Memory Jogger Plus+, Goal/QPC, Methuen MA, 1989
A very practical book on how to use the second seven tools, including several worked examples per tool. Includes the original Memory Jogger as an appendix, which summarises the first seven and some other tools.


[Buzan 89]
Tony Buzan, Use Your Head (third edition), BBC, London, 1989
Describes some learning and problem solving tools, with a good description of mind-maps.


[Clark 52]
Wallace Clark, The Gantt Chart (third edition), Pitman, London, 1952
Contains a wealth of detail on the Gantt Chart, including many variations on its use.


[Dale 94]
Barrie G. Dale (ed.), Managing Quality, Prentice Hall, Hemel Hempstead, 1994
A large book covering many areas of quality, including summaries of many tools and a chapter on FMEA.


[DeBono 67]
Edward DeBono, The Use of Lateral Thinking, Pelican, Harmondsworth, UK, 1967
One of the classic books on creative thinking, it describes a 'sideways' approach to problem solving.


[DeBono 71]
Edward DeBono, Lateral Thinking for Management, Pelican, Harmondsworth, UK, 1971
An update of his ideas on lateral thinking, with a range of techniques for using it. Includes a detailed description of brainstorming.


[Deming 82]
W. Edwards Deming, Out of the Crisis, Cambridge University Press, UK, 1982
The classic book from 'the father of modern quality' covers his 14 points for management, and includes numerous examples of his statistical approach.


[Doyle 76]
Michael Doyle and David Straus, How to Make Meetings Work, Jove, NY, 1976
A detailed book on running meetings, including the use of a faciliatator.


[Enrick 85]
Norbert L. Enrick, Quality, Reliability and Process Improvement (eighth edition), Industrial Press, NY, 1985
Has a strong manufacturing and statistical bias, but also briefly discusses some other 'group' tools, including process flow diagrams and fault tree analysis.
[Feigenbaum 86]
Armand Feigenbaum, Total Quality Control (third edition), McGraw Hill, NY, 1986
One of the very original books on total quality, first published in 1951. It describes the use of many tools in its 800+ pages,.


[Fink 85]
Arlene Fink and Josephine Kosecoff, How to Conduct Surveys, Sage Publications, Beverley Hills, 1985
A readable book on surveys, covering measurement and analysis in detail, but without using complex mathematics.


[Fisher 81]
Roger Fisher and William Ury, Getting to Yes, Business Books, London, 1981
An excellent book on collaborative negotiation which includes a good description of brainstorming.


[Foster 91]
Timothy R. V. Foster, 101 Ways to Generate Great Ideas, Kogan Page, London, 1991
Full of simple tricks and tips to keep the mind out of the rut and focused on different and divergent thinking.


[Francis 90]
Dave Francis, Effective Problem Solving, Routledge, London, 1990
A book on solving general management-type problems. Has a chapter each on setting objectives and setting measures.


[Frank 90]
Milo Frank, How to Run a Successful Meeting in Half the Time, Corgi, London, 1990
A terse book full of tips on how to make meetings work. The title implies a common complaint - that our meetings tend to be very unproductive.


[Gitlow 90]
Howard S. Gitlow, Planning for Quality, Productivity and Competitive Position, Dow Jones-Irwin, Homewood, IL, 1990
Describes the second seven tools, plus a few others, especially within the context of the Deming approach to quality. Includes a chapter on teaching them to others.


[Gordon 61]
William J. J. Gordon, Synectics, Harper and Row, NY, 1961
The original book on synectics, an alternative to Brainstorming.


[Grant 80]
Eugene L. Grant and Richard S. Leavenworth, Statistical Quality Control (fifth edition), McGraw Hill, NY, 1980
A classic book, first published in 1946, which covers Control Charts and sampling in great detail.


[Hamburg 70]
Morris Hamburg, Statistical Analysis for Decision Making, Harcourt, Brace and World, NY, 1970
Describes the mathematics behind a number of tools, including Decision Trees, Scatter Diagram and variation.


[Hoinville 78]
Gerald Hoinville, Roger Jowell and Associates, Survey Research and Practice, Heinemann, 1978
A practical book on conducting Surveys, including details on building questionnaires, conducting interviews and postal surveys.


[ILO 79]
International Labor Organization, Introduction to Work Study (Third Edition), International Labor Organization, Geneva, 1979
A detailed book on Work Study, first published in 1957. Includes many examples and variations on String Diagrams and Flow Process Charts.


[Ireson 88]
W. Grant Ireson and Clyde F. Coombs, Jr, Handbook of Reliability Engineering and Management, McGraw Hill, NY, 1988
A comprehensive book on reliability, including a chapter on failure analysis which gives detailed descriptions of FMEA and FTA.


[Ishikawa 76]
Kaoru Ishikawa, Guide to Quality Control, Asian Productivity Organisation, Tokyo, 1976
A classic book on the first seven tools, it discusses many variations not seen elsewhere.


[Juniper 89]
Dean Juniper, Successful Problem Solving, Foulsham, Slough, 1989
A comprehensive collection of tools for creative problem-solving, including unusual-sounding methods such as 'Zwicky's Morphological Method' and 'Simberg's Transformation'.


[Juran 79]
Joseph Juran, Frank Gryna and R. S. Bingham (eds), Quality Control Handbook (third edition), McGraw Hill, NY, 1979
One of the classics of quality, originally published in 1951. Contains clear and detailed descriptions of statistical tools, from Control Charts to Response Surfaces.


[Juran 88]
Joseph Juran, Juran on Planning for Quality, The Free Press, 1988
An important book from one of the key quality masters, describing a number of tools and including the development of a 'spreadsheet' which is very similar to QFD.


[Kepner 81]
Charles Kepner and Benjamin Tregoe, The New Rational Manager, John Martin, London, 1981
Describes the Kepner-Tregoe method of problem solving, which includes the use of several table-based tools, including variations on the Matrix Diagram and the Prioritization Matrix.


[King 89]
Bob King, Better Designs in Half the Time (third edition), GOAL/QPC, Methuen, 1989
A book on the details of Quality Function Deployment, including descriptions of other tools that may be used in the overall QFD process, such as Force-Field Diagrams.


[Kotler 88]
Philip Kotler, Marketing Management, Analysis, Planning and Control (sixth edition), Prentice Hall, Englewood Cliffs, NJ, 1988
A popular marketing textbook, describing many of the classic marketing techniques, including surveys and creative methods for identifying new products.


[Logothetis 92]
N. Logothetis, Managing for Total Quality, Prentice Hall, 1992
Describes a number statistical methods, including Control Charts and Design of Experiements (including Taguchi's approach).


[Lyonnet 91]
P. Lyonnet (Trans. Jack Howlett), Tools of Total Quality, Chapman Hall, 1991
Describes statistical methods for use in quality, with a fairly strong mathematical bias.


[Marsh 93]
John Marsh, The Quality Toolkit, IFS, Bedford, UK, 1993
A book describing a quality improvement framework, along with brief descriptions of many tools.


[Martin 85]
James Martin and Carma McClure, Diagramming Techniques for Analysts and Programmers, Prentice Hall, Englewood Cliffs, NY, 1985
A broad collection of tools used in computing for graphically describing processes.


[Miles 72]
Laurence D. Miles, Techniquse of Value Analysis and Engineering, McGraw Hill, NY, 1972
A detailed book on Value Analysis and Value Engineering from the originator of the techniques.


[Mizuno 88]
Shigeru Mizuno (ed), Management for Quality Improvement (the 7 new QC tools), Productivity Press, Cambridge, MA, 1988 (Original Japanese publication in 1979)
A definitive description of the second seven tools, translated from the Japanese.


[Moore 88]
P. G. Moore and H. Thomas, The Anatomy of Decisions, Penguin, London, 1988
Discusses decision trees in detail, without using too much mathematics.


[Morris 77]
Desmon Morris, Manwatching, Triad Panther, St. Albans, 1977
A classic book on body language, showing how observation can help communication. Includes discussion of differences in international signals.
[Oakland 90]
John Oakland and Roy Followell, Statistical Process Control (second edition), Butterworth-Heinmann, Oxford, 1990
A clear description of statistical tools, readable by non-mathematicians too.


[Oakland 93]
John Oakland, Total Quality Management (second edition), Butterworth-Heinmann, Oxford, 1993
A practical and wide-ranging book on TQM which includes brief descriptions of a large number of quality tools, including the second seven tools.


[O'Connor 91]
Patrick D. T. O'Connor, Practical Reliability Engineering (third edition), Wiley, Chichester, 1991
A handbook for reliability engineering, including descriptions of FTA and FMEA.


[Oppenheim 92]
A. N. Oppenheim, Questionnaire Design and Attitude Measurement (second edition), Pinter, London, 1992
A wide-ranging and readable book on questionnaires and surveys, with a focus on finding people's views and analysis of the results.


[Osborn 57]
Alex Osborn, Applied Imagination, Charles Scribner and Sons, NY, 1957
The orginal book on brainstorming.


[Owen 93]
Mal Owen, SPC and Business Improvement, IFS, Kempston, 1993
A readable book on the use of SPC in service industries, including many actual examples of use. Covers the first seven tools, but with a strong focus on Control Charts.


[Page-Jones 80]
Meilir Page-Jones, The Practical Guide to Structured Systems Design, Yourdon Press, NY, 1980
A book on software systems design, describing Data Flow diagrams in detail.
[Page-Jones 85]
Meilir Page-Jones, Practical Project Management, Dorset House, NY, 1985
A readable book about software project management, including descriptions of Gantt Chart, Activity Network and some Table-based tools.


[Parnes 62]
Sidney J. Parnes and Harold F. Harding (eds), A Source Book for Creative Problem Solving, Charles Scribner and Sons, NY, 1962
A collection of methods for idea generation, including brainstorming and others.


[Pease 81]
Allan Pease, Body Language, Sheldon Press, London, 1981
A well-illustrated book on the unspoken language of the body. Useful for better understanding when verbal communication is not enough.


[Pease 85]
Allan Pease and Alan Garner, Talk Language, Simon and Schuster, London, 1985
Describes the 'inner meaning' of verbal communication which may be useful in Surveys and other interpersonal situations.


[Radice 85]
R. A. Radice, N. K. Roth, A. C. O'Hara Jr. and W. A. Ciarfella, A Programming Process Architecture, IBM Systems Journal, Vol. 24, No. 2, 1985, pp. 79-90
Describes an approach to programming, including use of the ETVX paradigm.


[Rawlinson 81]
J. Geoffrey Rawlinson, Creative Thinking and Brainstorming, Gower, Farnborough, 1981
A detailed book on brainstorming, including 'tricks of the trade' and several variations such as Attribute Listing and Morphological Analysis.


[Ray 89]
Michael Ray and Rochelle Myers, Creativity in Business, Doubleday, NY, 1989
Based on a dramatic university course, this book includes many techniques for promoting creative thinking, from 'destroying judgement' to yoga and zen.

[Raybould 71]
E. B. Raybould and A. L. Minter, Problem Solving for Management, Management Publications, London, 1971
A book about problem solving within a method study framework. It discusses many tools and techniques of the work study discipline, including chapters on analytical and creative approaches.


[Robson 93]
Mike Robson, Problem Solving in Groups, Gower, Aldershot, 1993
A book focused primarily on group problem solving, with a problem-solving framework and descriptions of several tools, including Brainstorming and several of the first seven tools.


[Rose 57]
T. G. Rose, Business Charts, Pitman, London, 1957
Not a recent book, but contains a wealth of detail on various Bar Charts and Line Graphs.


[Roy 90]
Ranjit Roy, A Primer on the Taguchi Method, Van Nostrand Reinhold, NY, 1990
Describes Design of Experiments, particularly from the Taguchi viewpoint, in careful detail.


[Scholtes 88]
Peter R. Scholtes, The Team Handbook, Joiner, Madison WI, 1988
A practical and readable book on using teams in quality improvement, based on Deming's approach to quality. It contains a chapter covering the first seven tools.


[Shaw 81]
Marvin E. Shaw, Group Dynamics (third edition), McGraw Hill, NY, 1981
A detailed and academic book about how people work together in small groups, including sections on personalities, group goals and problem-solving groups.


[Shingo 86]
Shigeo Shingo, Zero Quality Control: Source Inspection and the Poka-yoke System, Productivity Press, Stamford, 1986
A classic book which covers mistake-proofing, from the modern originator.

[Sinha 85]
Madhav Sinha and Walter Willborn, The Management of Quality Assurance, Wiley, NY, 1985
An extensive textbook on quality. It has a management bias, but also covers lower level detail, such as the use of statistics, and discusses basic tools.


[Suzaki 87]
Kiyoshi Suzaki, The New Manufacturing Challenge, Free Press, NY, 1987
Describes a number of tools and techniques aimed at the manufacturing environment, including Poka-Yoke, Kanban and Process Analysis.


[Vorley 91]
Geoff Vorley, Quality Assurance Management, Whitehall Communications, Mainstone, UK, 1991
The book of the UK Institute of Quality Assurance's Quality Management examination, including descriptions of many different tools.


[Wadsworth 86]
Harrison M. Wadsworth Jr., Kenneth S. Stephens and A. Blanton Godfrey, Modern Methods for Quality Control and Improvement, Wiley, NY, 1986
A detailed textbook including descriptions and variations of many statistical and graphical tools. It also includes a section describing basic statistics.


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