The Psychology of Quality and More

The Three Is of Consulting

~ David Straker ~

Introduction | Industry | Intelligence | Integrity | Conclusion

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Business consultants have a very varied reputation. They are sometimes called 'the second oldest profession' and indeed they can be seen as bodies for hire, there to perform your every bidding. The core premise of the consultant, however, is that you get a superior brain as well as a pair of hands. Yet the managers who hire consultants often feel cheated, that they are paying too much and getting too little.

This article explores the conundrum of client dissatisfaction and offers the 'Three Is of Consulting' as a balanced offering that should be at the heart of every consulting firm.

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