The Psychology of Quality and More

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Quality Control (QC)

According to ISO8402:1994, Quality Control is:

'Operational techniques and activities that are used to fulfill requirements for Quality.'

Broadly, this covers measurement and inspection, including the use of statistical techniques and detection of trends.

It is reactive, applying quality after the event (vs. the preventive proactivity of Quality Assurance). In days gone by, some people thought that this is all that quality is (and some people still think this).

See also:

ISO9000, Quality Management System, Quality Management, Quality Assurance, Quality

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