The Psychology of Quality and More
The Social Success of Six Sigma
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Success of Six Sigma
Yasar Jarrar and Andy Neely, Six Sigma, For and Against, UK Excellence, April/May 2003
http://www.qualitydigest.com/may00/html/sixsigmapro.html highlights some of the real reasons for Six Sigma success, including education, culture and leadership.
http://www.isixsigma.com/library/content/c020729a.asp indicates some of the reported savings from the use of Six Sigma at major companies.
http://www.cio.com/archive/120103/sigma.html reports on success in IT and advises taking a realistic and customising approach.
Failure of Six Sigma implementation
http://www.isixsigma.com/forum/showmessage.asp?messageID=17410 – a discussion thread on iSixSigma around instances where the approach has failed.
http://www.dieu.dk/email/0202sigma1.asp - gives examples where Six Sigma did not work and points out some of its limitations.
http://comment.cio.com/soundoff/121103.html includes pro- and anti- responses to an article on Six Sigma.
And the big