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The Psychology of Quality and More

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A Toolbook for Quality Improvement and Problem Solving (contents)

Surveys

The Quality Toolbook > Surveys

When to use it | How to understand it | Example | How to do it | Practical variations

 

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Surveys are used to gather information from people.

Notes

The roots of modern surveys come largely from marketing, where they are used for identifying customer opinions, needs and expectations.

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