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The Psychology of Quality and More

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Quo Vadis: Where does an innovative company go next?

David Straker

 

-- Introduction -- Level 1 -- Level 2 -- Level 3 -- Level 4 -- Level 5 -- Limitations/future -- References --

-- Print-friendly one-page --

 

References

1. Crosby, Philip, Quality is Free, Mentor Books, New York, 1979

2. Morgan, Gareth, Images of Organisations, Sage Publications, Newbury Park, CA, 1986

3. McGregor, Douglas, ‘The Human Side of Enterprise’ in Adventures in Thought and Action, Proceedings of the Fifth Anniversary Convocation of the School of Industrial Management, MIT, 1957, pp. 23-30

4. Hertzberg, Frederick, Work and the Nature of Man, World Publishing Company, 1966

5. David Milsted, They Got it Wrong (The Guiness Dictionary of Regrettable Quotations), Guiness Publishing, London, 1995

6. Walton, Mary, The Deming Management Method, Perigree Books, NY, 1986

7. Packard, Dave, The HP Way, HarperBusiness, 1995

8. Peters, Tom and Waterman, Robert, In Search of Excellence, Harper and Row, NY, 1982

9. Kohn, Alfie, Punished by Rewards, Houghton Mifflin, NY, 1995

10. Finke, Ronald A, Ward, Thomas B, Smith, Steven M, Creative Cognition (theory, research and applications), MIT Press, 1996

11. Fritz, Robert, The Path of Least Resistance, Fawcett Columbine, NY, 1984

12. Oakland, John, Total Quality Management, Butterworth-Heinemann, Oxford, 1989

13. Straker, David, A Toolbook for Quality Improvement and Problem Solving, Prentice Hall, 1995

14. Osborn, Alex, Applied Imagination (Third Edition), Scribner, NY, 1963

15. Beach, Lee Roy, The Psychology of Decision Making, Sage Publications, Thousand Oaks, CA, 1997

16. What Money Makes You Do, Fortune, August 17, 1988, page 79

17. de Bono, Edward, Serious Creativity, HarperCollins, London, 1992

18. Ceserani, Jonne and Greatwood, Peter, Innovation and Creativity, Kogan Page, London, 1995

19. Isaksen, Scott, Dorfal, K. Brian and Treffinger, Donald, Creative Approaches to Problem Solving, Creative Problem Solving Group, Buffalo, NY, 1994

20. Rogers, Carl, Towards a Theory of Creativity, in P. E. Vernon (ed.), Creativity, Penguin Books, Harmonsworth, UK, 1970

21. Watzlawick, Paul, Weakland, John and Fisch, Richard, Change: Principles of Problem Formation and Problem Resolution, W. W. Norton and Company, NY, 1974

22. Adams, James L., Conceptual Blockbusting (Third edition), Addison-Wesley, Reading, MA, 1986

23. Maslow, Abraham  H., Motivation and Personality (Third edition), Harper and Row, NY, 1970

24. Argyris, Chris and Schön, Donald, Organisational Learning II, Addison Wesley, Reading, MA, 1996

25. Harris, Thomas A., I’m OK, You’re OK, Pan Books, London, 1970

26. Janis, I, Victims of Groupthink, Houghton Mifflin, Boston, 1982

27. Bion, A, Experiences in Groups and other Papers, Tavistock, London, 1961

28. Kirton, Michael J., Adaptors and Innovators: A description and measure, Journal of Applied Psychology, 61, 1976, pages 622–629

29. Dilts, Robert B., Epstein, Todd and Dilts, Robert W., Tools for Dreamers, Meta Publications, Capitola, CA, 1991

30. Gardner, Howard, Creating Minds, BasicBooks, NY, 1993.

31. Shekerjian, Denise, Uncommon Genius, Penguin Books, NY, 1990

32. Gordon, William J. J, Synectics, Harper & Row, NY, 1963

33. Connor, Darryl, Managing at the Speed of Change, Villard Books, 1993

34. Rogers, Everett, Diffusion of Innovations, The Free Press, 1962

35. Miller, W. C., Validation of the Innovation Styles Profile, Global Creativity Corporation, CA, 1986

36. Amabile, Theresa M., How to Kill Creativity, Harvard Business Review, September/October 1998, pages 76 to 87.

 

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