The Psychology of Quality and More |
CHAPTER 1 : Standards
1.1 StandardsA standard, by definition, is a fixed mark, a measure or model of quality. It defines the detail of how a thing may be consistently made to the same high 'standard'. A standard in practice is characterized by the fact that it is both required and enforced. If the standard is not followed, the work typically has to be redone. Standards may be specified in great detail, and often require a great deal of work to learn and follow. There is a limit to the things that can be effectively standardized, for several reasons:
In these cases, guidelines may be an effective alternative to standards.
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