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Force Field Diagram: How to do itThe Quality Toolbook > Force Field Diagram > How to do it When to use it | How to understand it | Example | How to do it | Practical variations
How to do it
(a) Driving forces which will act to support the statement. (b) Restraining forces which will act against the driving forces. (c) Other forces, which will not affect the situation one way or another. Where the description is of a possible action to achieve a known objective, include both of these in the statement. For example, 'Reduce customer complaints by personally delivering and setting up all replacements'.
Fig. 1. Laying out the work area
Criteria help to contrast the significance of each force against other forces, both on the same side and on the other side of the line. Use the objective from step 1 to help select the criteria, which might thus be 'Effect on customer satisfaction'. Possible scoring methods include consensus discussion, Voting, Prioritization Matrix or some other form or objective measurement. The appropriate method will depend on the severity of the problem and the available time.
Fig. 2. Adding forces, for and against
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