The Psychology of Quality and More

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A Toolbook for Quality Improvement and Problem Solving (contents)


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Description | Examples


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Non-numeric information often arrives in, or can be broken down into, discrete and relatively independent chunks. Visual tools help to discover and organize these chunks, showing the various types of relationships between them.


Maps may be thought of as a subset of networks which are used to show the elements and relationships within actual systems, as shown below.

A common use of a map is to break down a process into its individual actions. This may be repeated in a hierarchical fashion, resulting in a sequence of maps showing increasing levels of detail.



Fig. 1. Maps




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