Tools and Techniques for Business Improvement

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Applications For Tools

The Quality Toolbook > Applications for Tools

Introduction > A Framework for Process Improvement > Applications in Process Improvement

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This chapter reviews the situations where there is a need for tools in quality improvement and problem solving and identify an eight-stage universal problem-solving project framework that may be used to manage the overall project.

• Introduction: Overview of what it's all about
• A framework for process improvement: A generic project framework.

  • 1 Identify

  • 2 Define

  • 3 Problem

  • 4 Cause

  • 5 Solution

  • 6 Implement

  • 7 Review

  • 8 Follow-up

• Applications in process improvement projects

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