A Framework for Process Improvement: 8. Follow-up
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Framework for Process Improvement > 8.
Define | Problem |
Cause | Solution |
Implement | Review |
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This is the overall process:
Fig. 1. The overall process
Depending on the results of the review, there may be three different classes of follow-up action:
If the implementation was successful:
- Standardizing the solution, writing it up as a normal operating procedure and spreading it to other areas.
- Looping back to previous stages for further improvements.
- Closing down the project, as below.
If the implementation was unsuccessful:
- Addressing the cause of the lack of success, to prevent it recurring.
- Looping back to previous stages, to correct and repeat actions.
If the project is being closed down:
- Writing up the project as a 'success story'.
- Identifying additional improvements that may be made in the future.
- Presenting results to managers and other groups.
- Using the lessons learned to improve the improvement process itself.
- Celebrating the success.
- Planning for future projects.
A difficult part of this stage, particularly if the implementation was unsuccessful, is in
maintaining enthusiasm and keep the project alive.
Tools that may be used in the Follow-up stage are described on the
Tools for the Follow-up stage page in the
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