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A Toolbook for Quality Improvement and Problem Solving (contents) |
A Framework for Process Improvement: 2. DefineThe Quality Toolbook > Applications for Tools > Framework for Process Improvement > 2. Define Identify | Define | Problem | Cause | Solution | Implement | Review | Follow-up
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This is the overall process:
Fig. 1. The overall process
Once the project is selected, it must be given the best chance of success. This includes ensuring that the right people with the right skills are working on it, it is clear what 'success' means and the way forward to achieving this is clear. Activities in this stage may include:
In practice, the most difficult part of this stage can be in gaining the real commitment of resource, particularly where it requires people to be taken away from other high priority jobs. It can also be a difficult period where the real problem is as yet unknown (in which case, the decisions made here may be revisited during the next stage). Tools that may be used in the Define stage are described on the Tools for the Define stage page in the Tool Finder.
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