syque.com

The Psychology of Quality and More

| Menu | Books | Share | Search | Settings |

A Toolbook for Quality Improvement and Problem Solving (contents)

Tools for the Define stage

The Quality Toolbook > Tool Finder > Starting from the project framework > Tools for the Define stage

Identify | Define | Problem | Cause | Solution | Implement | Review | Follow-up

 

<-- Previous | Next -->

 

This section identifies tools which may be used in the Define stage of the project framework for the following activities:

  1. Identifying resources needed, such as team members, expertise, training and facilitation.
  2. Gaining commitment from management to support project.
  3. Recruiting and training the project team.
  4. Gaining a basic understanding of the problem to be addressed.
  5. Understanding the context and purpose of the process to be improved.
  6. Defining specific objectives for the project.
  7. Identifying measures to determine how well the objectives are met.
  8. Deciding what data to collect and how it will be collected.
  9. Making initial plans for future stages.
 
  1. Identifying resources needed, such as team members, expertise, training and facilitation.
  • Use a Tree Diagram to break down tasks into specific detail.
  • Use the Gantt Chart to make outline and detailed plans.
  • Use the Activity Diagram to calculate overall timescales.
  • Use the Process Decision Program Chart (PDPC) to find potential problems and contingencies.
     
    1. Gaining commitment from management to support project.
  • Use the output of various tools that you have used to present details of the problem and the estimated cost of resolution. Those with visual impact, even simple ones such as the Line Graph or Bar Chart can have a very helpful effect.
     
    1. Recruiting and training the project team.
  • Identify the subset of tools that may be used in the project. Either select people who are experienced in their use or train them in their use (preferably just before they use them). You can do a lot worse than the first seven tools (particularly if the problem is open to basic statistical analysis), and possibly adding several of the second seven tools for qualitative analysis. The Flowchart is also a very useful basic tool for making processes visible to all.
     
    1. Gaining a basic understanding of the problem to be addressed.
  • Use Brainstorming to help find areas to investigate.
  • Use Nominal Group Technique to collect information from within the group.
  • Use a Survey to gather information from larger groups.
  • Organize available numeric data in Control Chart, Line Graph or Bar Chart to help understand past trends.
  • Organize available textual data with an Affinity Diagram or Relations Diagram.
     
    1. Understanding the context and purpose of the process to be improved.
  • Produce an outline of the process using the Relations Diagram, Flowchart, Flow Process Chart or IDEF0. In particular, look at the outputs and inputs of the process.
  • Use a Survey to identify customer requirements and identify how well these are met by process outputs.
     
    1. Defining specific objectives for the project.
  • Use the measurements and investigation so far to help identify the key problem to be solved or improved.
  • Use the Nominal Group Technique or Brainstorming to identify possible objectives.
  • Use a Prioritization Matrix or Voting to select which to use.
     
    1. Identifying measures to determine how well the objectives are met.
  • Use the process outline to identify where to measure.
  • Use the defined objective to help identify specific measures (it will be clear what must be measured if a good objective statement has been used).
  • If necessary, use the Nominal Group Technique or Brainstorming, coupled with the Prioritization Matrix or Voting.
     
    1. Deciding what data to collect and how it will be collected.
  • Use the measures to identify specific data to collect.
  • Design a Check Sheet or Tables to contain the data.
     
    1. Making initial plans for future stages.
  • Break down tasks with a Tree Diagram.
  • Use a Gantt Chart to make outline plans.
  • Use the Activity Diagram to calculate actual timescales.
  • Use the Process Decision Program Chart (PDPC) to identify risks and contingencies.
  • Site Menu

    | Home | Top | Settings |

    Quality: | Quality Toolbook | Tools of the Trade | Improvement Encyclopedia | Quality Articles | Being Creative | Being Persuasive |

    And: | C Style (Book) | Stories | Articles | Bookstore | My Photos | About | Contact |

    Settings: | Computer layout | Mobile layout | Small font | Medium font | Large font | Translate |

     

    You can buy books here

    More Kindle books:

    And the big
    paperback book


    Look inside

     

    Please help and share:

     

    | Home | Top | Menu |

    © Changing Works 2002-2015
    Massive Content -- Maximum Speed