syque.com

The Psychology of Quality and More

| Menu | Books | Share | Search | Settings |

A Toolbook for Quality Improvement and Problem Solving (contents)

Tools for the Identify stage

The Quality Toolbook > Tool Finder > Starting from the project framework > Tools for the Identify stage

Identify | Define | Problem | Cause | Solution | Implement | Review | Follow-up

 

<-- Previous | Next -->

 

This section identifies tools which may be used in the Identify stage of the project framework for the following activities:

  1. Reviewing existing measurements, looking for poorly performing processes.
  2. Identifying customers, their needs, expectations and satisfaction with current processes.
  3. Defining criteria for selecting candidate projects.
  4. Describing candidate projects in a format that will ease selection.
  5. Selecting a process to improve.

 

  1. Reviewing existing measurements, looking for poorly performing processes.
  • Track continuous process performance with a Control Chart or Line Chart.
  • Use a Check Sheet to collect measurements.
  • Processes performing out of specification may be identified by using a Histogram or by measuring Process Capability.
     
    1. Identifying customers, their needs, expectations and satisfaction with current processes.
  • Find actual customer needs and expectations with a Survey.
  • Use a Brainstorm or Tree Diagram to help identify questions to ask them.
     
    1. Defining criteria for selecting candidate projects.
  • Use the Nominal Group Technique or Brainstorm to identify criteria.
     
    1. Describing candidate projects in a format that will ease selection.
  • The Pareto Chart will show measurements in priority order.
  • The Bar Chart  can also be used to compare measurements.
  • Use Failure Mode and Effects Analysis (FMEA) to identify products or processes carrying significant risks.
     
    1. Selecting a process to improve.
  • In a group, use Voting for a quick selection or a Prioritization Matrix for a more rigorous approach.
  • Use the Force Field Diagram for resolving for-and-against arguments.
  • Use a Decision Tree to select from alternative possible outcomes.

     

     

    <-- Previous | Next -->

  • Site Menu

    | Home | Top | Settings |

    Quality: | Quality Toolbook | Tools of the Trade | Improvement Encyclopedia | Quality Articles | Being Creative | Being Persuasive |

    And: | C Style (Book) | Stories | Articles | Bookstore | My Photos | About | Contact |

    Settings: | Computer layout | Mobile layout | Small font | Medium font | Large font | Translate |

     

    You can buy books here

    More Kindle books:

    And the big
    paperback book


    Look inside

     

    Please help and share:

     

    | Home | Top | Menu |

    © Changing Works 2002-2015
    Massive Content -- Maximum Speed