Tools for the Identify stage
The Quality Toolbook
> Tool Finder > Starting from the project framework > Tools
for the Identify stage
Identify |
Define | Problem |
Cause | Solution |
Implement | Review |
Follow-up
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This section identifies tools which may be used in the
Identify stage of the
project framework for the following
activities:
- Reviewing existing measurements, looking for poorly performing processes.
- Identifying customers, their needs, expectations and satisfaction with current processes.
- Defining criteria for selecting candidate projects.
- Describing candidate projects in a format that will ease selection.
- Selecting a process to improve.
- Reviewing existing measurements, looking for poorly performing processes.
Track continuous process performance with a
Control Chart or
Line Chart.
Use a Check Sheet to collect measurements.
Processes performing out of specification may be identified by using a
Histogram or by measuring
Process Capability.
- Identifying customers, their needs, expectations and satisfaction with current processes.
Find actual customer needs and expectations with a
Survey.
Use a Brainstorm or
Tree Diagram to help identify questions to ask them.
- Defining criteria for selecting candidate projects.
Use the Nominal Group Technique or
Brainstorm to identify criteria.
- Describing candidate projects in a format that will ease selection.
The Pareto Chart will show measurements in priority order.
The Bar Chart can also be used to compare measurements.
Use Failure Mode and Effects Analysis (FMEA) to identify products or processes carrying significant risks.
- Selecting a process to improve.
In a group, use Voting for a quick selection or a
Prioritization Matrix for a more rigorous approach.
Use the Force Field Diagram for resolving for-and-against arguments.
Use a Decision Tree to select from alternative possible outcomes.
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