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A Toolbook for Quality Improvement and Problem Solving (contents)

Tools for the Review stage

The Quality Toolbook > Tool Finder > Starting from the project framework > Tools for the Review stage

Identify | Define | Problem | Cause | Solution | Implement | Review | Follow-up

 

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This section identifies tools which may be used in the Review stage of the project framework for the following activities:

  1. Reviewing measures made, to determine the actual improvement in the process against goals or expectations.
  2. Determining why improvements did not occur as expected.
  3. Reviewing the use of the tools and framework, to find how well they were applied and how their use may be improved.
  4. Deciding whether to continue the project by looping back to previous stages for further process improvement or to draw it to a close.
  5. Holding a general project review of the success of the overall project to determine 'best practices' and other learning points.

 

  1. Reviewing measures made, to determine the actual improvement in the process against goals or expectations.
  • Compare 'before and after' measurements, using the Histogram, Scatter Diagram, Bar Chart or Pareto Chart.
  • Identify trend changes in a Control Chart or Line Graph.
  • Identify opinion changes in a follow-up Survey.
  • Use Tables to summarize information.
     
    1. Determining why improvements did not occur as expected.
  • Review output of tools used previously to check decisions made, including those used for problem analysis, cause analysis, solution creation and planning.
  • Use Failure Mode and Effects Analysis (FMEA), Fault Tree Analysis (FTA) or Cause-Effect Diagram to identify why problems occurred.
  • Use Brainstorming to help discover unidentified problems.
  • Use an Affinity Diagram or Relations Diagram to help understand unclear opinions and issues.
     
    1. Reviewing the use of the tools and framework, to find how well they were applied and how their use may be improved.
  • Use a Survey of the project team and other appropriate people.
  • Use the Nominal Group Technique (NGT) to quickly collect thoughts within the group.
     
    1. Deciding whether to continue the project by looping back to previous stages for further process improvement or to draw it to a close.
  • Review measurements and determine possible costs and benefits of options.
  • Use a Force-Field Diagram to balance the two options.
     
    1. Holding a general project review of the success of the overall project to determine 'best practices' and other learning points.
  • Use a Survey of the team and other affected people or the Nominal Group Technique (NGT) in a single meeting.
  • Use Voting or a Prioritization Matrix to select action points and display results in a Pareto Chart.
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